Refund policy

# Return & Refund Policy

Thank you for shopping with us. We want you to love what you ordered — if something isn't right, here's how we'll make it right.

## No Returns Needed for Most Items

Most of our products ship directly from our suppliers overseas. Because return shipping costs are often higher than the item itself, we do **not** require you to send the item back in most cases. Instead, once your claim is approved, you keep the item and we issue a refund or send a replacement.

## What's Covered

We'll issue a refund or replacement if your order arrives:

- Damaged or defective

- Non-functional

- Missing parts

- The wrong item

- The wrong size (if the size you received doesn't match what you selected at checkout)

## What's Not Covered

- Change of mind or "I don't like it" returns

- Sizing issues where the correct size was shipped and a size chart was available on the product page at checkout

- Normal wear and tear

## How to Report an Issue

1. Contact us at info@yololifestylestore.com within **30 days of delivery**.

2. Include your order number.

3. Attach clear photos or a short video showing the issue (for sizing claims, include a photo of the size label/tag and a screenshot of your original order showing the size selected).

We'll review your claim and let you know if a refund, replacement, or (in select cases) a return is needed.

## Return Shipping (When Required)

A small number of items may require you to physically return the product before a refund or replacement is issued. If so, we'll provide you with our return address — please do not send items back without contacting us first, as unsolicited returns may not be processed.

## Refund Timing

Once a refund is approved, it is credited back to your original payment method and typically appears within 5–10 business days.

## Questions?

Reach out to us at info@yololifestylestore.com and we'll be happy to help.